FAQ

How long are lead times?

Lead time will vary as most items are built-to-order, typically 1-2 weeks for most items. Custom prints can add a week.

Custom multi-layer work run around 2-3 weeks.

In stock, ready-to-ship, one offs, ship within 48 hours.

When do I pay?

At the time of order.

What shipping method do you offer?

We ship everything via USPS.

What if USPS loses my package?

We will help you work with USPS, but we will not refund any “lost in mail” order that shows as delivered.

What if I don’t like the holster?

If you don’t like your new holster, you may return it within 30 days, in like new condition, for a full refund, minus shipping.

What is the warranty?

Tydex Holsters products are covered by a Limited Lifetime Warranty. If your holster fails it will be repaired or replaced at no charge unless it appears to have been deliberately destroyed. So if you decide to cut your holster apart with a Dremel and then send it back, it won’t be covered.

Multi-Layered custom work Lifetime Limited Warranty only covers any issues with the holster functions. Any design elements that may have been damaged, but don’t necessarily affect fit and function, are not covered. [But this is rare as we usually construct robust design elements as part of the complete build.]

What if I want a holster for a gun that’s not listed on your website?

If it’s not listed on the website, then it’s not available for sale. We no longer schedule any appointments for in-person custom holsters, but would be happy to make a referral to another maker who may be able to help you, depending on the details of what you’re looking for. Tydex Holsters does not hold an FFL. DO NOT SHIP US YOUR FIREARM.

Do you offer any LEO/MIL discount?

We work hard to provide excellent gear at a fair price for all of our clients. To keep the ordering process as simple as possible, pricing is the same for everyone.

How do I order a custom print?

Email Tyler@TydexHolsters.com with your idea.

How do I order a custom multi-layer holster?

Email Tyler@TydexHolsters.com with your idea.

Do you offer international shipping?

Not at this time.

Can you rush my order so I get my hoslter in time for my training class tomorrow?

No. We process orders in the order they were received. The only exception to this is warranty work, which gets bumped to the front of the line.